AUTOMOTIVE SERVICE INSTALLER – GUELPH


Job Title:

Automotive Service Installer

Company:

Canadian Tire

Job Type:

Full Time

Close to Public Transit:

Yes



Duties:

Customer Service
  • Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
  • Performs customer vehicle maintenance and repairs, as requested.
  • Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
  • Draws attention to additional work required on customer’s vehicle.
  • Assists in explaining procedures and repairs and any additional required maintenance work to customers, in an effort to attain a trusting relationship and long-term retention.
  • Liaises with Service Manager/Service Advisors/Licensed Automobile Technicians and Back Parts Window Associate in order to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
  • Provides accurate estimates and written vehicle reports for all work performed. Performs tasks in compliance with industry flat rate time allowances.
  • Provides quality workmanship to meet or exceed industry standards.
  • Ensures that an unsafe vehicle is reported to management and vehicle owner.
  • Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
  • Retains used parts for the customer on request.
Operations
  • Performs lube, oil and filter changes.
  • Removes, installs, rotates and balances tires.
  • Performs minor repairs, maintenance, inspections and basic tune ups that do not require the presence of a Licensed Automobile Technician.
  • Administers drive clean emission tests (only in specific provinces).
  • Performs Registered Imported Vehicles (RIV) inspections.
  • Services transmission.
  • Maintains neatness/cleanliness of bays through regular inspections.
  • Maintains company and personally-owned equipment and tools, as required.
  • Is respectful of all shop tools and equipment.
  • Participates in meetings and all training as required and listens to feedback to improve their own abilities.
  • Complies with company, store and Automotive Service Centre policies.
  • Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
  • Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
  • Completes other tasks, as required.

Skills:

  • Knowledge of current automobile technology.
  • Valid driver’s licence for province of employment.
  • Experience in a similar role, in a Canadian Tire Automotive Service Centre, is considered an asset.
  • Ability to work effectively with computerized systems.
  • Good working knowledge of CoStar is considered an asset.
Successful candidates will demonstrate the following competencies:  
  • Strong orientation towards customer service excellence.
  • Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
  • Ability to serve customers in a professional manner and to inspire their confidence and trust.
  • Results-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.
  • Ability to work effectively in a fast-paced, customer-focused environment.
  • Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
  • Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
  • Ability to plan and organize daily tasks.
  • Effective written and oral communication skills.
  • Ability to adapt and cope with challenging and changing situations.
  • Basic math skills.

How to Apply:

Email cbutler@2ndchance.ca And include position please