For Job Seekers

Guelph Jazz Festival (GJF) &

Improvisation, Community, and Social Practice (ICASP)

Job Summary: The Outreach & Development Assistant will be responsible for coordinating community outreach programs, including the Improviser-in-Residence program. The ODA will also assist the Guelph Jazz Festival with fund development, fundraising, special events, marketing and public relations.

Responsibilities of the Position:

Outreach Activities:

• Assist in coordination and scheduling of outreach programs and activities
• Liaise with Improviser-in-Residence to provide transportation, accommodation and logistical arrangements where required
• Work with GJF, ICASP, and partner organizations to provide administrative support
• Coordinate on-site arrangements for events, programs, and performances

Development Activities:

• Support and collaborate with the GJF Director of Development to secure sponsorships, fundraise, and ensure long-term funding for GJF activities and the Improviser-in Residence-program
• Perform donor and prospect research on individuals, corporations, and foundations
• Write formal letters and applications for support to individuals, corporations and foundations
• Assist with the execution of sponsorship and giving campaigns
• Support submission of funding requests and reports (e.g. compile necessary documents, coordinate mailings)
• Assist with patron and sponsor data management

Qualifications:

• Excellent communication and public relations skills, including experience and proficiency in formal written communication (writing samples may be requested from candidates)
• Able to multi-task and manage the completion of multiple projects and conflicting deadlines while working under direct supervision and independently
• Excellent organizational skills; able to work within deadlines
• Proficiency in Microsoft Office programs
• Previous experience working with database software preferred
• Previous fundraising, administrative, and research experience preferred
• Marketing experience an asset

Other Information:

Development and Outreach work activities will be split 50/50. The Outreach and Development Assistant will spend approximately 50% of his/her time at the Guelph Jazz Festival office, supervised by the Guelph Jazz Festival’s Director of Development. The remainder of time will be spent at the ICASP project office (University of Guelph), supervised by the ICASP Project Manager.

To Apply:

Please email your cover letter and resume (in Word or PDF format) to improv@uoguelph.ca. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Applications must be received by Tuesday, May 22^nd, 2012.

Position: Help Desk Agent

Hours of Work: This is an hourly contract position. Hours of operation range from 7 am – 1 am daily. Staff will be required to work statutory holidays, afternoons, evenings, and weekends as required. 

Benefits:

4% vacation pay compensation via biweekly payroll.

End of contract bonus of $0.75/hr for each hour worked under contract.

Quality bonus of $0.50/hr for each hour worked under contract.

FCR bonus of $0.50/hr for each hour worked under contract.

Employee must achieve minimum eligibility requirements outlined in employment contract. 

Compensation: $14.75/hr biweekly via payroll.

Start Date: May 28^th, 2012

End Date: September 2^nd or November 4^th, 2012

Reports To: Help Desk Supervisor 

Position Purpose:

The Help Desk Agent is responsible for providing technical support as needed for all end users of the Everest software system. This position works closely with staff from various local, provincial and state park agencies. The Help Desk Agent is expected to resolve client and customer concerns as well as maintaining and supporting internal office operations and systems at Camis. 

Principal Accountabilities:

1. • Responding to all reported technical troubleshooting issues from Everest software end users

   • Responding to Everest product and Camis client policy inquiries

   • Provide remote technical support for all hardware, software and networking related problems

   • Work with third party service providers to resolve customer and client concerns

   • Accurately report technical issues and generate detailed tickets as appropriate

   • Maintaining accurate and up to date knowledge base articles

   • Handle complex customer, agent and park inquiries

   • Work closely with the Operations, IT Support and Development teams to resolve client and customer concerns

   • Supports and demonstrates commitment to quality customer service and high performance

   • Adhere to all quality and efficiency measurables set based on company need

   • Provide on-site service to Camis client locations throughout North America as directed

   • Perform programming, deployments, setup or database tasks as required

   • Assisting with remote check-in at select locations for the yellow phone project in Washington state

   • Special projects as deemed necessary for the success of Camis Inc. as assigned by the Help Desk Team Lead

   • Answers reservation calls to assist with maintaining service levels as business need dictates

   • Contribute to the growth and success of the company

   • May act for the Help Desk Team Lead as assigned

   • Shoulder season work includes performing as a universal agent in servicing all Camis client and customer needs

   • Opening and closing the call centre and working independently as needed

Position Requirements

It is expected that interviewing candidates have an understanding of LAN and WAN components and how these relate specifically to the Camis environment. 

Education/ Experience:

• Technical Diploma or Degree in computer science or similar field experience is an asset

• Previous experience providing remote technical support to a multi customer organization

• Previous customer service experience

• Demonstrated technical trouble shooting abilities

• Demonstrated computer literacy skill set

• Knowledge of park computer network set up is an asset

• Demonstrated team player abilities as well as excellent self management skills

• Strong attention to detail and results oriented

• Excellent communications in verbal and written French and/or Spanish is a definite asset/preference

• Working knowledge of call centre performance metrics

Expectations

• Ability to integrate rapidly with an exciting team and changing environment

• Ability to adapt to change quickly with minimal disruption to operations

• Principles and practices of motivation, team building and conflict resolution

• Ability to work independently and without supervision

• Demonstrates high levels of professionalism

• Ability to integrate rapidly with an exciting team and changing environment

• Excellent follow up skills and ability to meet multiple deadlines

• Adherence to Camis Inc. Handbook and policies

Interested candidates may email cassandra.hudson@camis.com to apply on or before the closing date of Thursday May 10^th. Applications will be reviewed and those who qualify will be contacted for an interview.

Resumes are being accepted for the temporary position of Office Clerk within the Parking Services division at the

City of Guelph. Reporting to the Supervisor, Parking Facilities, the successful candidate will provide clerical

support to the Parking Services division of the Public Works Department.

HOURS OF WORK: 35 hours per week Monday to Friday between the hours of 8:30 am and 4:30 pm. This is a

temporary position approximately 4 – 6 months.

DUTIES:

Operate cash system and balance cash daily

Operate a switchboard, retrieve and track messages

Keyboarding, inputting and clerical functions as required

Process parking tickets and enter agent tickets

Assist with filing and long term storage

Ensure a focus on quality customer service using a team approach

Perform all other related duties as assigned

QUALIFICATIONS:

Experience related to the duties listed above, normally acquired through related post secondary training and/or 3 - 6 months relevant experience in customer service, cash handling and clerical support. Candidates with an equivalent combination of education and experience may be considered.

Excellent customer service skills 

Excellent written and verbal communications skills with the ability to deal with the public in person and on the phone

Intermediate computer skills with Microsoft Office (Excel, Word, Outlook)

Strong keyboarding skills for inputting data is required with a high degree of accuracy

Strong aptitude for numbers and working with financial information

Excellent interpersonal skills with the ability to work in a team environment

Knowledge of the Occupational Health and Safety Act

Strong organizational skills with the ability to manage multiple tasks in a demanding environment

Ability to work with sensitive and confidential material

Hourly Rate: $14.25 per hour 

HOW TO APPLY:

All interested candidates should forward their resume and cover letter quoting this position title in the subject line

by email at careers@guelph.ca by Monday May 21st, 2012.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all

candidates in advance; however, only those being considered for an interview will be contacted.

The City of Guelph is an equal opportunity employer.

 www.guelph.ca/careers